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Network Services Specialist

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  • IT
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Job Details

The Network Specialist troubleshoots network systems when necessary and makes improvements to the networkIndividual contributor responsible for on-site installation, maintenance and repair of networking products, software and operating systemsProvide L3 support to internal Field support team and visit customer site incase L1/L2 Engineers need onsite support.What youll doExchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination. Use specialized technical knowledge to identify, evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures.Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Have a thorough understanding of, and are able to articulate, IBM's technical support strategy.Responsible for the technical value relationship to protect revenue base and identify new services opportunities.How we ll help you growYou ll have access to all the technical and management training courses you need to become the expert you want to beYoull learn directly from expert developers in the field; our team leads love to mentorYou have the opportunity to work in many different areas to figure out what really excites you
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 2-6


Business/Systems Analysis | Configuration/Release Mgmt | Network Administration | Quality Assurance/Testing
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