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Network SME

Mumbai, MH
Job Code:
  • IT
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Job Details

Job DescriptionResponsibility to secure and improvise Network environmentResponsible for NW services improvement and operational task improvementResponsible to carry out customer interview to learn Network environment Responsible to carry out the troubleshooting on Networks and AppliancesScope and device relation with load analysisEnd to end Implementation of network devices, related appliances, leased linksExtend technical support to the Clients over email, portal and phoneResponsible for the uptime of the client infrastructure being managed / monitored.Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports.Work on the Service request and IncidentsMonitoring & Management of Network & appliancesEnsure earlier resolution to the issues to meet SLAEnsure hardening & patching of devices meet compliance standardsFollowing up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimesGeneration of various weekly & monthly reportsDesired knowledge on monitoring tool like Inmon, Nagios, Netcool, Hobit, ZabbixStrict adherence to defined policies, processes and proceduresCustomer related sundry activitiesCreation of Knowledge baseAwareness of IOS related securitiesHelp project team in commissioning of new customer and change request.Desired Certifications (CCNA, CCNP, CCIE, CCSP ,CCDP, Bluecoat, CCSA, CCSE)Hands-on experience on Network protocols like HSRP , VLANS, STP, OSPF and BGP Hands-on Experience on CISCO L3 including 65XX, 37Xdevices, LAN & WANHands-on experience on Checkpoint, Cisco ASA Firewall, F5 Load balancer, Bluecoat proxy, Bluecoat packet shaper, Cisco Source fire IPS, Cisco Wireless LAN Controller and Access point, Cisco ACS, Rancid, RADIUS, RAS, WAN Performance Accelerator (WPA).Hands on experience on managing device through CLI & GUI bothUnderstanding of Enterprise level of Network OperationsProfiles having networking experience in Data Center industry at any given point in their career will be preferredExcellent communication skills both written and verbalSelf driven and motivated to achieve successTeam PlayerAssertive in communication
Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-13


Network Planning | Switching/Router
Applying for this job will take you to an external site


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