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NOC Manager

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  • IT
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Job Details

Reporting into the Director of Managed Services this role is to ensure all functions within the NOC are delivered to a high standard to ensure maximum service availability and performance to our customers infrastructures we manage.The ability to work across a multi-national company with your team working on a 24/7 basis to meet our customer needs.The ability to integrate and communicate to our UK 24/7 Service desk is key for this role. The team also covers a vast range of vendor technologies which are but not limited to VMware, Microsoft, HP, IBM, DELL, Citrix, and Cisco.10 12 year relevant experience required.ResponsibilitiesFollow ITIL standards and ensure all functions are delivered across our customer base by providing the followingEvent ManagementIncident ManagementProblem Management (Including Root Cause)Capacity Management Including regular technical customer reviews.Backup ManagementMotivate and develop the technical Support team - providing coaching and clear guidance but also support where required.Driving and implementing operations services strategy in order to achieve performance, cost goals and quality in alignment with Global Services Standards.Monitoring customer satisfaction to modify working practices in line with a continuously evolving industry sector.Lead by developing and cascading the organization s mission statement to all staff.Plan by prioritizing customer, employee and organizational requirements.Measurement of performance and consideration of efficiency versus effectiveness.Communication to both staff and customers is key for this role.Ability to manage a team of 30 plus individuals at various technical levels is key for this role.Bring technical levels up by measuring technical ability, performance of the team and implement personal plans to ensure levels are met.Provide an ongoing service improvement plan and align with individuals goals.Work with and enhance our primary toolset Manage Engine IT360 MSP.Streamline process for on boarding customers and routine tasks. Skills and ExperienceOperational management experience in dealing with internal and external customer communicationsThe ability to adapt to various internal procedures and to form close links with nominated representatives from both India and the UK.A depth of knowledge and experience controlling variables such as time, scope, and risk managementAny technical qualifications around key vendor technologies such as VMware, Microsoft, HP, IBM, DELL, Citrix, and Cisco will be looked on preferably.Be able to work under a highly pressured environment to deadlinesFirst class organizational skills with the ability to plan activities in response to customer requirements and resource availabilityGood under pressure and experience in the Crisis ManagementExcellent English communication essential.ITIL V3 Certified.A strong understanding of SNMP and WMI monitoring techniques is key.Self-confident and dedicated to providing a professional level of customer service.2. Highly organized, capable of handling multiple tasks simultaneously and meeting deadlines3. Passionate about current and future technologies4. Looking for the next step in your career with a growing company
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 10-12


Administration | Event Planning | Facilities management | Office Management & Coordination
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