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Officer Operations

Bengaluru, KA
Job Code:
  • Logistics
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Job Details

Data analysis To analyse and interpret SQ data in order to monitor customer service operations and provide insight into service quality performance trends.Analyse SQ KPIs in line with Divisional models and systems.Generate regular KPI and quality audit analysis reports for distribution to management. Monitor trends in customer service performance and highlight potential opportunities for improvement to management.Conduct ad-hoc analysis as request by management. Advising and improvement To advise and assist during the implementation of management through the proposal of actions in order to improve service quality performanceProactively propose solutions based on data analyses results with the aim of increasing service quality performanceImplement after approval improvement actions and review the effect on the SQ regularly. Project work To participate in SQ related projects on a business unit level, through the provision of high quality data and information, to assist in informed project decision-making.Ensure achievement of action points assigned.Involve appropriate parties as required Detecting and Reporting inaccuraciesTo check whether the consignment information is complete in order to prevent issues.Check whether the consignment documentation contains all the information required. Report any lacking or inaccurate data to the Operations Team Leader.Log in undeliverable or un send able shipments in a register and investigate problem consignments Data InputTo input all the consignment and piece information in the appropriate system, accurately and in a timely manner, completely in line with TNT policies, procedures And relevant operational standardsEnsure all necessary validation checks are performed to ensure 100% data quality.Key in the system all the consignment and piece information. Batch consignmentsCustomer satisfactionTo contribute to customer satisfaction, both internal and external, by participating in the implementation of initiatives that aim to achieve customer satisfaction, loyalty and retention. Carry out relevant actions that address the outcomes of the Customer Loyalty Measurement Programmes, as directed by the Operations Team Leader.Identify ongoing service issues and recommend solutions to the Operations Team Leader.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-4


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