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Officer - Order Fuilfilment

Mumbai, MH
Job Code:
  • Manufacturing & Production
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Job Details

This position has to conduct VAP exports Sales operation management of Customers orders, To keep continuous communication with customers on status of the dispatch of their orders, post- shipment documentation so as to be one point contact with the customer for all their post order information and solution requirement. To assist the CSPs in ensuring customer delight. AccountabilitySupporting ActionsOne point contact for customers after order is issued To keep both customer & CSP updated on regular basis with status of customer s orderSuitable liaison with all stakeholders involved in order fulfillment process such as Customer, CSP, Plant Export coordinator, Post doc team to ensure seamless execution of orders To establish email/social media/verbal communication & systems to track, monitor and help execute order/post order requirements to complete satisfaction of customers Records keeping to implement order fulfillment process Customer master (Export order book MIS), Daily order book/Stuffing status and help in preparation of Monthly reports to highlight issues to management To collect information from SAP, Export co-ordinators , CSPs for preparation of reports on daily/Monthly basisSamples dispatch organisation as per customers requirement To keep information on sample requirements, packing improvements as advised, receipt of samples & their condition at customers end, product approvals received Qualifications Graduate with relevant experience in Export OrganisationMandatory Skills - Good Communcation Skills - Customer Orinentation / Customer Focus
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Channel Sales | Client Servicing | Corporate Sales | Relationship/Account Servicing
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