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OLM Business Analyst Manufacturing -ITSO

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.Assist in change ticket review / approvals / planning.Ensure operation runbooks, support guidelines, and procedures are produced and maintained for use.Assist in representing the Downstream Services and Operations organisation towards the Downstream IT Business Managers for landscapes in scope sharing relevant information and managing priorities/escalations.Coordination of Disaster Recovery (DR) plans and Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria and timings.Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection.Assist with Transition to Support activities.Escalation point for operation-related issues.Dimensions and Special ChallengesNo direct reports.Indirect Reports in Managed Service teams supporting our applications.Approximately 51 applications within portfolio out of which approximately 6 are Business Critical.Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests. Working with multiple stakeholders in various organizations.Risks - License to Operate, Global reputation, $100's of millions at riskFailure within these systems could have effects on Shell's reputation and ability to participate in these markets and fines would be very substantial.This position manages overall delivery, outages, for landscapes thereby ensuring availability, reliability, and overall supportability on a 7x24, 365 day basis. If this job is not done well and accurately, any/all of the repercussions above could occur.RequirementsQualifications and Skills MandatorySelf-starter with Good analysis and problem solving skillsExperience in applications support and support processes, specifically ITILA minimum of 5 years overall work experiencePrior experience in IT with applications support and IT services managementStrong stakeholder, interpersonal relationship, and negotiation skillsProven ability to deliver results in a matrix organization driving delivery excellence through influence and team workingAbility to operate in a virtual cross cultural organizationStrong interpersonal and communication skillsAbility to deal with conflict and ambiguity effectivelyAbility to take calls outside of working hours to facilitate working in a global environmentPreferredAbility to handle concurrent tasks with appropriate priorityStrong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levelsUnderstanding of business support requirementsGraduate / Post Graduate with relevant experience preferably in Application Development & Support / Project ManagementActual understanding of the IT business environment will be considered as advantageous
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 5-10


Application Programming | Business/Systems Analysis | Database Administration (DBA) | Quality Assurance/Testing
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