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Onsite Operations Lead

Bengaluru, KA
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  • Auto Industry
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Job Details

Responsibilities- Primary responsibility is for order fulfillment, logistics and customer experience management.- Design processes, optimize operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust. - Work with top-management in developing operations strategy for effectively scaling the operations.- Will be responsible for devising hiring/sourcing strategies, designing and delivering training modules and also for developing employee retention strategy. - Recruit & manage the fleet of executives and ensure a healthy and efficient work environment.- Manage logistics and supply chain for onsite and field operations for our services - Work in sync with Sales teams to ensure a seamless experience for a consumer who wants to use our service to fulfilment of the same.- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfactionRequirements - Must have ability to multi-task, manage multiple accounts and establish priorities.- Must have attention to detail and critically think through and resolve problems. - Should have entrepreneurial attitude / should be a go-getter. Not wait for things to happen but be the one who makes things happen by managing, coordinating and delegating.- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals - Prior leadership experience (experience in managing blue collared workers such as delivery boys, local servicemen is a big plus)- 2-5 years experience in field operations, repairs & service or after sales service is a big plus
Additional Degree: B.Com. (Commerce)

Experience: 2-5


Logistics | Supply Chain Management
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