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Openings for CSR/ CSE position for Pharmacitical company..

Bengaluru, KA
Job Code:
100,000 To 200,000 Monthly
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Dear Candidates,Openings for CSR/ CSE position for Pharmacitical company....!!!(Only for male candidate)Position CSRJob Description1. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.2. Records customer inquiries by documenting inquiry and response in customers' accounts.3. Improves quality service by recommending improved processes; identifying new product and service applications.4. Accomplishes customer service and organization mission by completing related results as needed.5. Place outbound follow-up calls to sales leads and persuade potential customers to convert it into a sale.6. Perform basic account maintenance activities / follow up on leads and converting them to confirmed leads.7. Receive inbound calls including transferred sales leads and calls from current and potential customers.8. Meet Quality Assurance Requirements and other key performance metrics.9. Monitor the customer satisfaction levels and develop methods for increasing them10. Assist in creating ways for delivering excellent customer service to irate or problematic customers11. Able to work in any shift (Canada, USA, UK, IE)Specific Knowledge, Skills and AbilitiesExcellent interpersonal, written, and oral communication skills.With or without experience.Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.Ability to learn and navigate new software quickly (NetSuite).Computer savvyAbility to work well in a team environment We do not provide transportation and food. Looking only for male candidates.RegardsAnkita7795065658
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 1-3


Any Process - International BPO Type
Applying for this job will take you to an external site


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