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Operate Landscape Analyst-ITSO

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

End-to-end responsible for the support and transition of new solutions or upgrade of key applications within the Projects & Technology (PT) IT portfolios to the PT SOM (Services and Operations Management) organization where this position resides. PT SOM is part of the ITSO (IT Services and Operations) organization providing dedicated support and management of key services to all PT Business units for PT IT as well as delivery of IT business infrastructure projects. In addition to this, the PT SOM team is overall accountable for IT infrastructure and operate capability for Capital Projects, working across all Shell Businesses and leading improvements in delivery in this challenging area.Within Shell, the PT business is critical as the projects execution and technology engine to help Shell achieve our aspiration of becoming the world s most innovative and competitive energy company. PT is comprised of a broad landscape of Business units including many technical disciplines including Engineering, Subsurface and Wells (SS&W) and IRD (Innovation, Research & Development) as well as Technical and Competitive IT (TaCIT) which provide enterprise wide IT Technology leadership and innovation across all Businesses.The Supportability process is designed to Understand the solutions being delivered to support and how they address the business needs To effectively transition a solution built by a project into support to ensure that once a solution is operational that it meets Shells business expectations, and support owner requirements. To facilitate project and support stakeholders engagements throughout the lifecycle of the project in order to build a relationship where a) support requirements are agreed, b) enterprise, global, and business processes are executed, c) costs are identified and approved and 4) timelines can be met To ensure that all requirements, as well as other processes, schedules, and resources for operational support are integrated into the project plan, budget, agreed and executed in a seamless manner. The Supportability Specialist role is to work closely with support, delivery, projects, and functions to ensure that supportability deliverables are in place prior to handover including SLAs (and associated contracts and agreements), end to end Support Model (including staff, processes & tools), compliance assurances and others. In addition, the person will act as an advisor to the project on supportability considerations throughout the project lifecycle, which often requires knowledge of enterprise and global Processes.Accountabilities Follow all Shell standard enterprise wide processes Provide integrated planning of transition requirements for solutions from project to operational support across a programme of dependent projects Regular status reporting to stakeholders. Monitor and report on the success and areas of improvement of programme/project transitions and engagements through regular monitoring. Review reports created by back office for accuracy Ensure learnings and lookbacks are captured and communicated Act as trusted advisor to project teams and support organizations on support & transition matters. Close interaction required with many global stakeholders crossing a number of functions. Act as a key resource to the project and on-behalf of support to plan for and deliver the seamless transition of the project end-to-end solution into the support environment includes support for infrastructure, middleware and applications Consult on ways to improve function and reduce transition and support costs Provide guidance and advice on transition to support of new services including interfacing tools, processes, knowledge, training, service development, contracts, licenses, and relevant communications Provide escalation and functional assurance for Business projects, ensuring early engagements with project managers and operation managers and other key stakeholders. Work with relevant members of support to ensure that the End to End Support Model, processes, personnel and tools are in place prior to go-live. Deliver Service Level Agreements (and ensuring alignment of E2E SLA within associated agreements and contracts), budgets for Transition and Run & Maintain costs, Knowledge Transfer & Transition Plan, co-ordinate source code documentation and handover Assure the solution handed across is compliant with relevant security standards, Business Continuity Plans & Disaster Recovery Plans are delivered, License Management is agreed, asset inventories are up-to-date, any other non-functional requirement is met and signoffs & involvement of key support staff are sought & delivered Assure that all operate cost related to the solution have been identified and any deltas have been signed off by relevant stakeholders Assure that prior to products and services being moved into production, the configuration details of associated support processes and tools are updated to reflect the implementationDimensions and Special Challenges Budget influence $ 1-3+ M spend in Programmes and Projects Involvement in multiple concurrent small to medium d projects Working in a Virtual team across multiple time zones may require availability during early morning and/or late evening hours. Managing time and work-life balance is critical. There will be conflicting priorities that will need to be carefully managed Collaboration with multiple, cross discipline, cross organizational stakeholders Critical delivery timelines for many of the projects Gaining the trust of virtual stakeholders Delivering through others with no direct reports Regular interaction with IT Support Leadership Team and their Team Leads Working with third party vendors and suppliers to align ways of working for operational supportRequirementsQualificationsMandatory Degree level qualification or equivalent as a minimum, preferably in a technical or scientific disciplineExperience in project management in terms of initiating, planning, acquiring necessary resources, executing & monitoring and closing out projects/programmes within agreed parameters including on time and on budget and delivering with the right qualityExperience in applications delivery and support by applying industry standard processes (i.e. Change & Release, Incident, Problem Management), including service assurance processes associated with delivery and supportAbility to handle concurrent tasks with appropriate priorityStrong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levelsPreferredAt least 8-10 years of experience in IT or otherwiseSelf-starter with Good analysis and problem solving skillsStrong stakeholder, interpersonal relationship, and negotiation skillsExperience of working in a global virtual team environmentAbility to deal with conflict and ambiguity effectivelyUnderstanding of business support requirementsGraduate / Post Graduate with relevant experience preferably in Application Development & Support / Project ManagementExperience delivering applicationsExperience determining costs for applications and solutions
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 8-10


Business/Systems Analysis | Configuration/Release Mgmt | Desktop Support
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