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Operations agent

Mumbai, MH
Job Code:
  • Travel
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Job Details

Operations agent for Brussels Airlines (Mumbai based)MissionFacilitate and supervise the welcome and check-in of our passengers;Ensure that passengers receive an efficient and friendly service during the boarding process;Supervise and steer the loading process where and when required;All this, remaining focused on on-time departure and ensuring that quality and safety standards are maintained at all times.Main Tasks-Customer serviceThe Operations agent finds solutions to standard customer issues, answer inquiries professionally and with Brussels Airlines flair and report unusual circumstances in order to ensure both a smooth and timely rotation of the flight.- Safety, Security and ProductHe/she ensures compliance with ground product, safety, security an work environment regulations in order to maintain the required quality and safety standards at all times.- Communication and coordinationHe/she communicates clearly, politely but firmly with all operational parties in order to ensure a smooth handling process. - Problem solvingHe /She is a proactive problem solver and has the know-how to identify potential operational or customer problems and to actively seek to solve them.Your Profile- You have a high school degree or bachelor degree with 2-3 years experience in an airport operations role- You have experience in IATA ground services environment- Customer service environment experience is a plus- You interact easily with the customers and you are very customer and service oriented- you are able to work under strict deadlines and under pressure and are able to work irregular hours- you are structured and organized, energetic and enthusiastic- you speak English, Hindi and Marathi- you are fully at ease with MS office tools
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-4


Administration | Office Management & Coordination | Office Services
Applying for this job will take you to an external site


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