Sign In
 [New User? Sign Up]
Mobile Version

Operations and Customer Quality Engineer II

Bengaluru, KA
Job Code:
  • Manufacturing & Production
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Manages the company-wide administrative quality program and related business processes. This includes the definition, specification, and implementation of standards, methods and procedures for developing quality programs.Create and Manage teams to drive center of excellence to support various corporate initiatives and drive value addition to centralized resource pool. E.g QMS, Analytics, Business Excellence, Common Tools and Methods.Provides leadership and support to business groups in meeting quality assurance system requirements along with department and company goals and objectives with primary consideration for safety, quality, productivity and cost.Develops quality training and courses. Monitors current quality training to ensure compatibility with current programs.Develops strategic measurement systems to monitor company performance and analyzes data to determine requirements for quality programs. Owns and tracks business unit/ program/ project metrics and deliverables.Evaluates current operations for performance against quality standards. Organizes interdepartmental activities ensuring completion of the project on schedule and within budget constraints. Provides feedback on employees performance to their respective managers.Provides inputs and recommendations for the adoption of good quality practices in marketing, engineering, and manufacturing. Applies advanced principles, theories, and concepts.Develop, deploy and maintain business process development programs for business units. Processes may include one or more areas such as manufacturing, IS&T, quality, service, design, reliability, etc.Manage external and internal resources for development or re-engineering of new or existing business processes.Responsible for linking business development or re-engineering activities and initiatives to business unit or division strategies and functional group objectives.Ensures divisional business process organization is properly managed and staffed' define and implement cross functional performance measures.Tracks business process policy implementation across business unit; coordinate cross company business process development initiatives. Applies advanced principles, theories, and concepts.Maintains an on-going quality improvement program aimed at enhancing the Company's quality systems, controlling manufacturing processes and improving end product quality. Plans designs, acquires, implements applications and tools, especially those which facilitate collaborative work and/or enhance productivity.Extended Sr. Role as part of Globalization/Integration Proliferate the need of Living QMS/Business Process Systems and make QMS/Business Excellence respected within the organization.Interface with Customers, External Auditing Agency and BU's on Audit Planning, Execution and CLCA's including report out to Mgmt. every Qtr. on the status.Drive the need by creating value beyond QMS to Business Excellence and move the organization step by step towards that.Drive integration by common processes, proliferate corporate standards, tools, processes, continuously drive BKM's across the BU's from the process/systems standpoint.Work closely with the corporate M&A group and tie - in to their roadmaps for doing a due - diligence process audit and then coming up with a GQR Integration plan for new companies we acquire and do the best fit analysis on process integration.Look at integrating new groups added through acquisition or newly created into the overall corporate ISO 9001 certification/ SSQA process.Coordinate overall closed loop continuous improvements coming out of internal/external audits, customer escalations, business need and look at overall process change mgmt. including showing improvement metrics to link process changes to business gains.Understand industry best practices and tie them in to quality roadmaps after business case preparation and acceptance with BU's.Look at company wide process gaps through the corporate audit tool and trend them to go fix systemic issues across the board.Compile and present corporate process scorecards to monitor the health of the QMS. * The above job duties and responsibilities are intended to describe the general nature of the work and are not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may change or vary depending on the specific needs of the business unit. Job SpecificationsKnowledgeIn depth understanding of operational and inter-relationship aspect of Applied. Engineering and Program management knowledge are necessary.Expert knowledge of quality concepts and principles. Has extensive global exposure and working in multi-culture environment.Skills and abilities to perform job include Excellent analytical communication, presentation, problem solving and troubleshooting, exercises mature judgment; ability to work in a team and independently; influencing skills; ability to act as mentor and provide technical training to less experienced engineers; lead and/or supervise projects; ability to identify and select temporary employees, consultants, and analytical laboratories in various technical areas of expertise; and to represent the product business groups in external professional societies. QualificationsSkills and AbilitiesStrong analysis, influence and negotiation skills are vital. Ability to provide internal relationship management in a global, matrix organization. Strong strategic planning and in-depth process analysis skills are necessary to develop, implement and achieve result. Excellent managerial, communication, interpersonal and technical skills. Working in global culture and context a must for this role.Education and ExperienceBS in Engineering with post graduation in business management. 15 + years in process analysis & engineering capacity preferably within the technology/knowledge industry. Masters degree in management and preferred knowledge on globalization.18+ years quality directly related experience including 10 years project and management experience
Additional Degree: B.Sc. (Science)

Experience: 5-10


Audit & Risk | Company Secretary
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News