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Operations and Customer Quality Engineer II - (E2)

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

DescriptionEssential Duties and ResponsibilitiesManages the company-wide administrative quality program and related business processes. This includes the definition, specification, and implementation of standards, methods and procedures for developing quality programs.Create and Manage teams to drive center of excellence to support various corporate initiatives and drive value addition to centralized resource pool. E.g QMS, Analytics, Business Excellence, Common Tools and Methods.Provides leadership and support to business groups in meeting quality assurance system requirements along with department and company goals and objectives with primary consideration for safety, quality, productivity and cost.Develops quality training and courses. Monitors current quality training to ensure compatibility with current programs.Develops strategic measurement systems to monitor company performance and analyzes data to determine requirements for quality programs. Owns and tracks business unit/ program/ project metrics and deliverables.Evaluates current operations for performance against quality standards. Organizes interdepartmental activities ensuring completion of the project on schedule and within budget constraints. Provides feedback on employees performance to their respective managers.Provides inputs and recommendations for the adoption of good quality practices in marketing, engineering, and manufacturing. Applies advanced principles, theories, and concepts.Develop, deploy and maintain business process development programs for business units. Processes may include one or more areas such as manufacturing, IS&T, quality, service, design, reliability, etc.Manage external and internal resources for development or re-engineering of new or existing business processes.Responsible for linking business development or re-engineering activities and initiatives to business unit or division strategies and functional group objectives.Ensures divisional business process organization is properly managed and staffed' define and implement cross functional performance measures.Tracks business process policy implementation across business unit; coordinate cross company business process development initiatives. Applies advanced principles, theories, and concepts.Maintains an on-going quality improvement program aimed at enhancing the Company's quality systems, controlling manufacturing processes and improving end product quality. Plans designs, acquires, implements applications and tools, especially those which facilitate collaborative work and/or enhance productivity. Extended Sr. Role as part of Globalization/IntegrationProliferate the need of Living QMS/Business Process Systems and make QMS/Business Excellence respected within the organization.Interface with Customers, External Auditing Agency and BU's on Audit Planning, Execution and CLCA's including report out to Mgmt. every Qtr. on the status.Drive the need by creating value beyond QMS to Business Excellence and move the organization step by step towards that.Drive integration by common processes, proliferate corporate standards, tools, processes, continuously drive BKM's across the BU's from the process/systems standpoint.Work closely with the corporate M&A group and tie - in to their roadmaps for doing a due - diligence process audit and then coming up with a GQR Integration plan for new companies we acquire and do the best fit analysis on process integration.Look at integrating new groups added through acquisition or newly created into the overall corporate ISO 9001 certification/ SSQA process.Coordinate overall closed loop continuous improvements coming out of internal/external audits, customer escalations, business need and look at overall process change mgmt. including showing improvement metrics to link process changes to business gains.Understand industry best practices and tie them in to quality roadmaps after business case preparation and acceptance with BU's.Look at company wide process gaps through the corporate audit tool and trend them to go fix systemic issues across the board.Compile and present corporate process scorecards to monitor the health of the QMS.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 15-18


Quality Assurance | Quality Control | Quality Inspection
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