Sign In
 [New User? Sign Up]
Mobile Version

Operations Engineer

Bengaluru, KA
Job Code:
  • IT
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Accept Level I customer calls within specified timeframes and enter case information into tracking database; Act as the first point of contact for Customer incidents reported by telephone, email and remote monitoring tools ensuring all processes and agreed upon standards are followed.- Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.- Develop subject matter expertise of assigned client/partners product lines, equipment APRs, SOPs, Bugs and applicable fixes.- Exercise sound judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional escalation; Escalate potential areas for improvement to standard operating procedures (SOPs) to team leadership.- Keep current on new releases, updates and changes to Customer Run Book content. Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers.- Maintain accuracy of all reports/audits and client documentation. Ensure journal entries to the CRM Database are accurate, concise and timely.- Maintain an on-going awareness of the Customer base and ensure delivery against contractual obligations.- Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.- Maintain clear understanding of the interdependencies that problem, change and configuration managements processes have on good incident management practices.- Work independently with a focused direction while adding value and contributing to overall team performance
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News