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Operations Executive - International Process

Bengaluru, KA
Job Code:
  • IT
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Job Details

Providing support to our International clients in the EMEA/APAC and US regionsUnderstand how our applications are structured, operate and how our clients use them.Conduct Remote sessions on Client systems to troubleshoot scenarios and ensure ideal functioning of the In-store app.Provide information to the concerned departments by collecting, analyzing and summarizing the service issues pertaining to the product (Intouch).Provide engineering support during deploying, configuring, supporting and upgrading softwares/patches for our clients.Undertake installations of our software and ensure effective coordination with internal Account managers/delivery managers.Integration of client system with our software to ensure correct and smooth capture of data.Ensuring thorough hygiene checks and testing is done to avoid technical glitches in the system.Training of Store/Brand personnel to ensure effective and optimum use of our softwareProactive calls to the stores to check on technical and non-technical issues.L1 technical support- handling inbound calls with regards to issues reported by the stores.Upgrading our software versions in client systems and new training.Checking internal store reports to view performance and follow up accordingly with stores.Understand new campaigns/program launched and regular follow up with the stores on the same.Conversion reports of brands, weekly and monthlyEmail support with SLA s.Logging tickets for issues raised and following up with L2 technical support.Handling basic request from back end and front end.Documentation and internal ticket reportsSkillsTechnial Support to International ClientsShould be ready to work in Night ShiftIn-bound and Out-bound calls
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Operations | Technical Process
Applying for this job will take you to an external site


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