Sign In
 [New User? Sign Up]
Mobile Version

Operations Manager

Job Code:
  • IT
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Project ManagementBusiness Operations ManagementProcess Design, Management & Delivery in IT Telecom Services orgProgram RolloutPROCESS, QUALITY AND BUSINESS OPERATIONS MANAGEMENTProficient Project management skillsDeveloped Project Management plan, managing cross-functional team members, deadlines, deliverable, stakeholders expectations, communication, risks & mitigation, etcSuccessfully led multiple global initiatives in Process and Quality areas to establish standardized processes, framework and workflows in compliance with business requirementsDeveloped a Global Quality review framework to review Quality of Customer Service on cases based on critical customer service parametersProcess Improvement / Alignment drives to achieve standardized processes to reduce re-workDocument current processes, design improved future state processes. Change ManagementGlobal Process SME & Trainer, Author, Training collateral developer (training, job aid, workflow). Conducted TTT sessionsImplementation of Org support plans to increase revenue and Ease of doing business. Closely working with Global Revenue Assurance and Services Offers teamsProcess AutomationUsed Six Sigma Tools and Techniques. Analysis of historical data and identify root causes. SWOT analysisExtensive experience of creating Training collateral targeted to large and global audience Managers, Backbone engineers, Service Desk agents, Quoting team, Global Sales teams. Huge experience of delivering TrainingAction oriented. Operate with high degree of professionalism. Ability to drive results in dynamic envExcellent People Management Skills. Proven ability to lead a cross-functional team to deliver consistent resultsGood Interpersonal skills. Team PlayerExcellent verbal and written communication skills. Strong presentation skillsProficient Time management, Prioritization and Conflict Management skills
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Admin/Facilities Mgmt | Training & Development
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News