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Operations Manager

Bengaluru, KA
Job Code:
  • IT
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Job Details

The Operations manager will manage a strong Level 2/3 Distributed Operations support to provide the Day-to-Day operations from end-to-end perspective, e.g. Patch Management, Monitoring, Maintenance, etc. Work with Project team IT on infrastructure projects.The candidate must have solid Distributed systems experience with ITIL process.We are looking for a highly motivated and skilled Operations manager who can truly support our large multinational teams working on Windows, Citrix and VMWare platforms.Mandatory Skills12+ years of corporate experienceStrong comprehension of ITIL IPC processConsiderable experience working in a Data Center Infrastructure technical and operational areaSolid analytical and trouble-shooting skills with experience supporting Data Centre in production environmentsExcellent English communication skills including oral, written and technical documentation.Highly motivated team manager and diligent worker with experience and flexibility to support our clientsShould be able to work in flexi hours as per the requirement.Strong expertise in Distributed systemTechnical Skills/Knowledge in Windows server Operating SystemsLinux Server Operating SystemsCitrix suite of Products(XenServer, XenApp, XenDesktop, Netscalers, Access Gateway, Edge Sight)Midrange Platform architecture, hardware and softwarePlatform security, Virus Protection & Pattern upgrades, Patch managementKnowledge of Active Directory, DNS & GPOsMS Terminal Server & Windows cluster ServerFailover and DR principlesVirtualized systems (VMware)VM Architecture, Storage, Network, Database and Servers, HA, DRS (Vmotion and Storage Vmotion)Host profile, Host update Utility, Template, CloningVcenter Configuration and DesignMigration techniques from P2V, V2V and ESXCA NSM, Microsoft SCOM, Service NowHDS & IBM Storage knowhowStrong knowledge of Capacity, Asset, Monitoring processesIntermediate skills on MS tools like Excel, PowerPointAcademic Qualifications/ OtherRequirements BE/BTECH/BSWork Experience (please mention no of years & desired role) 12+ years of relevant experience in datacenter operations management & BAU delivery.CUSTOMER FOCUS & DECISION MAKING RESPONSIBILITYEscalation to appropriate Manager/Technical ResourceDemonstrates availability, attentiveness and reliability to external / internal customers, build trusting and constructive relationships with them.PROFESSIONAL COMPETENCIESPurposeful CommunicationProduces concise, grammatically correct written communicationArticulates fluently and audibly when sharing opinions or informationListens attentively to understand the messages of othersSpeaks to others in a way they can understand, without the use of unnecessary jargonConfidently conveys thoughts and opinions in team discussions and presents as a reliable source of informationNegotiating ExpectationsSpeaks up and expresses to others respectfully when expectations are unachievableStrives to gain agreement between self and othersRespectfully accepts that people have differing viewsRespectfully expresses personal views in an honest mannerPrioritizing and PlanningTakes responsibility for clarifying own work objectivesPrioritizes and manages time to complete tasks effectivelyDiscusses specific workload requirements with team and/or managerManages own workload and adjusts plans when necessaryMonitors the progress of own work against targetsProblem SolvingIdentifies the central issue related to a particular problem, including a range of potential impactsBreaks problems into manageable steps, while maintaining understanding of broader issueLooks beyond obvious to extract all relevant data from a range of sources, including subject Matter expertsCritically evaluates data for reliability and detects patterns, trends and discrepancies in the available informationWeighs up the advantages and disadvantages on a range of alternatives, based on relevant and objective criteriaOwning DecisionsIdentifies what needs to be done and takes action without promptingDemonstrates support for decision when questionedMakes decisions within level of authority and able to explain how a decision was reachedDemonstrates ability to make appropriate decision within policy or guidelines when information is not completeUnderstand that own decisions may impact on othersTracks outcome of decision and follows through on commitments made to othersOptimistic Mind-setControls strong emotions and maintains composure during stressful circumstances, taking a positive approachKeeps self and others focused and productive when under pressureProactively seeks constructive feedback from othersOvercomes setbacks to meet objectives, and helps others to do the sameDemonstrates belief in own abilities, views or decisions and encourages a "can-do" attitude from othersMaintains a positive approach in the workplace and encourages others to do the same
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Application Programming | Database Administration (DBA) | Software Engineer
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