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Operations Team Leader

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

Provide direction and guidance to analysts on account situations with regards to Information Subpoenas Restraining Notice (ISRN), Levies, and/or Court Orders, hold placement and/or release or payout instructions in accordance with local, state, and federal guidelines.Monitor mailbox/ mails to ensure all mails have been addressed accurately/ timelyWork /monitor all escalations on cases and work towards resolution of the sameLiaise with business partners/key stake holders to identify / escalate / resolve process issues / outagesCreate / manage effective backups by cross training for all activitiesParticipate in ER testing and system updates. Identify / Escalate outages/issues due to ER releasesPreparation of daily / weekly / monthly process metrics for management reportingImplementation of a documented feedback mechanism that can be monitored/assist in improving the team's overall performanceEnsure that productivity level benchmarks are met/exceeded by the teamCreate/maintain production/zing metrics to measure the team's performance accurately & the tool emerges as a creditable basis for TM EvaluationAble to provide coaching and guidance on all aspects of necessary processes.Ability to analyze processes and identify improvementsConsistently lead by example & effectively coach employees in a positive manner for improved results.Able to evaluate and analyze data from multiple sources in a fast-paced environmentAbility to follow complex methods and procedures regarding asset based court orders in diverse routine and non-routine tasks. Educational Qualifications Bachelors Degree.Understanding of operations and documentation flow of assigned cases required.Excellent MS office skillsAttention to detail and analytical skillsTime Management skillsExcellent Communication (verbal & written) and Inter-Personal skillsSelf motivated and able to motivate the teamCustomer centric approach Preferred Skills & Experience Minimum of 3-4 Years of Work Experience (preferably managing SLA based process)
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-4


Administration | Office Management & Coordination
Applying for this job will take you to an external site


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