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Operations Team Leader- Payment Opeartions


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
12-11-2016
Job Code:
58272737
Categories:
  • Banking & Finance
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Job Details

The candidate will manage a team of advisors performing Autopay Modifications Set Up/Research and resolve Payment Disputes.Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions.Proactive & Creative with People / Performance Management.Implement/Impact Training and Learning for the employees through direct development and by leveraging other training/development opportunities available.Model the organizations core values, operating principles and philosophies. Walk the Talk.Share and leverage best practices across teams with the function and outside of it.PERFORMANCE MANAGEMENTCoaching for superior servicePlan and manage the groups performance on the Score card matrics with a drive to excel.Analyze trends and workflow to make appropriate change recommendations.Maintain MIS/ Reports for Performance Management.Liaise with the US Operations team to effectively manage workforce resources to optimize efficienciesManage Team AdherenceContinually raise the standard of quality in work of self and others.PEOPLE MANAGEMENTCreate and sustain an environment that motivates high performance, recognizes and reward excellenceResolves employee concerns with urgency & completeness.Promotes transparency in Communication and builds an atmosphere of mutual trust and cooperation.Qualifications InternalProven leadership and performance within current workgroup.Good analytical and problem solving skills.Strong focus on Customer satisfactionAbility to handle multiple tasks, projects, objectives and deadlines.Excellent spoken and written communications skills
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6

Requirements

Voice Process - Both BPO Type
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