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Operations - Technical Help Desk Manager

Mumbai, MH
Job Code:
  • IT
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Job Details

Job DescriptionApply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.Minimum 2 -3 years experience in handling help desk for IT infrastructure (minimum 10 years of IT experience)Knowledge of ITIL processExcellent reporting for customer and Sr managementIntegrate technical knowledge and business understanding to create solutions for customerMentor/consult with team members, other organizations, customers, and vendors on complex issues.Act as a consultant in service delivery business, technology, industry or specific application Education and Experience RequiredBachelor s degree preferred or Associate degree holder (technical field) with 10-12 years working experience in related fields desired.Knowledge and Skills Required In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications. Some in-depth knowledge of corporate organization and policies. Thorough knowledge of all relevant company services, competition, market trends, company organization, and third parties. Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge. Anticipate Customer needs, develop proposed solutions, and build consensus. Provide Mission Critical customer recommendations to improve processes. Experienced knowledge of change management process and tools in complex environment. Advanced skills in project management, communication, analysis, and presentation Expertise in area of focus and knowledgeable of future technology directions. Mission Critical and Information Technology Information Library (ITIL) Certifications
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 10-12


Business/Systems Analysis | Desktop Support | Network Administration | Project Leader/ Project Manager
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