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Opex Leader

Bengaluru, KA
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  • Manufacturing & Production
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Job Details

The HRS Operational Excellence (OpEx) Leader is responsible for applying all aspects Six Sigma Plus principles to HR Services (HRS) to improve quality, speed, and productivity. The OpEx Leader will be expected to apply his/her knowledge to direct operational improvements in service delivery and system improvements on initiatives they lead, as well as provide expert support to projects led by others. The OpEx Leader will train and mentor others on Six Sigma, Lean, & the Honeywell Operating System (HOS). He/she will work closely with operational leaders and business analysts to ensure measurement systems and metrics are accurate and effective. The OpEx Leader will be an independent support to the operational teams, with complimentary goals of driving cost, quality, productivity, cycle time, and customer service improvements for services delivered.Responsibilities IncludeSupport Operations Leaders with continuous improvement of their services Lead focused Kaizen events to make immediate service improvementsOversee the effective execution of the RPS / RCCA processes Apply Six Sigma Plus (SSP) tools to improve servicesMeasure the real impact of changes made to services Participant in regular service performance reviews, including monthly operational reviewsIdentify areas for improvement efforts, and drive continuous improvement actions Analyze business practices using statistical analysis, trending, and good six sigma & business control techniquesSupport projects as SSP SME; ensure projects follow good sound rigor and make real performance gains when improving processes Identify areas for breakthrough changes to service delivery; create business case for changePerform the duties of an HOS subject matter expert, Lean Expert, & Six Sigma Blackbelt, including coaching, mentoring, & developing Six Sigma / Lean talent across HRS Conduct Six Sigma, Lean, and HOS training; mentor teams and individuals through Green Belt level certificationsProvide technical expertise in HOS, Lean, and Six Sigma; lead by exampleDeliver formallized Lean, Six Sigma, and HOS training Lead HOS global foundational implementations, and support the full scale deployment at operational hubs, where being implementedSupport Rapid Problem Solving & Kaizen improvement activities, Leadership Standard Work, and all other HOS elements implemented in standard manner across HR Services Drive best practices globallyWork with other Service Excellence Leaders to ensure consistent standards are kept globally, and that best pratices are leveraged across HRSQualificationsMust possess a Bachelors degree; engineering, finance, business, IT, HR or related discipline. MBA or advanced degree preferred5-7 years experience in a Six Sigma, Quality, or similar support organization; processes improvement in service/administrative areas is a plusPrevious management experience, or PM experience, preferredExperience in using Six Sigma, Lean, HOS methodologies to improve processesGB certification required. Expert level Six Sigma Plus certification preferred; ability to achieve expert level in 1-2 years in role required in lieu of certificationStrong Leadership and global influencing skillsGood communication skills (spoken, written, & presentation) at all levels of the business Good managerial skills (coaching, mentoring, performance management, adherence to operating systems)Ability to conceptualize business needs and translate them into results Strong partnering skills; ability to work effectively in a global matrixed organizationExcellent business analytical and problem solving skills Knowledge of HRS transactional and administrative processes is a strong advantageStrong analytical skills; ability to assess business performance, use metrics to develop business cases, and distinguish measurement vs real issuesHR Services experience preferredCompetency in modern computing technology required (MS Office tools, Outlook, Lync, Access, SharePoint) Exposure to Access and Minitab, helpfulKnowledge of Project Management methodology, preferedAbility and experience challenging the status quo effectively, yet tactfullyStrong team player, able to think in broad terms, & identify creative solutionsSelf-motivated and committed to project assignmentsMust be fluent in English language
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-7


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