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Ops Center Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Primary ResponsibilitiesAssure 24*7 hours monitoring and support by coordinating with both onsite and offsite service providers.l Monitoring Process Adherence.l Outage/Incident Co-ordination.l RCA follow up and closure coordination.l Provide Up time and SLA reports.l Documentation and Monitor Inventory updatel Following SOP S and escalation handling.l Vendor management (desirable). General Required Experiencel 3-5 Years in the field of Server (Windows & Linux) and Network monitoring.l Experience providing 24x7 Eye Ball monitoring.l Alert and Incident Management.l Excellent pro-active verbal and written communication skills.l Effectively communicate with various teams & able to manage expectations.l Helpdesk experience providing initial triage and escalation procedures.l Good understanding of ITSM ( IT Service Management)l Hand-on experience on Windows and Linux System administration. Technical RequirementsNetwork Focusedl Basic hands-on experience with network hardware such as Cisco Routers, Switches and Wireless infrastructure.l Network config management.l Must have experience with monitoring tools, Solar Winds & Pandora preferable.l Knowledge in OSI Model.l Understanding of standard protocols such as TCP/IP, SNMP, SMTP, HTTP, FTP, TFTP, RDP, Telnet, SSH.l Understanding of routing routing protocols OSPF, basic BGP operation and knowledge on VLAN,SVIl Hardware troubleshooting of Network Infrastructure.Server Focusedl Basic hands-on experience with managing Windows Server and Linux in an enterprise setting to do basic troubleshooting and operations.l Understanding of Active Directory, AD Federation Services, AD Certification Services, DNS, IIS, Failover Clustering, File Services.l Server configuration management with System Center Configuration Manager and Foreman/Satellite.l Must have experience with monitoring tools, Solar Winds & System Center Operations Manager preferable.l Understanding on virtualization technology based on VMware and Hyper-V.l Basic understanding of DBMS, preferably experience with Microsoft SQL Server, Oracle.l Hardware troubleshooting of server infrastructure.l Basic scripting skills with PowerShell and Bash preferred but not required.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Application Programming | Software Engineer | System Administration
Applying for this job will take you to an external site


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