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Ops Team Leader

Bengaluru, KA
Job Code:
  • Miscellaneous
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Job Details

Have Complete end to end Process Knowledge & emerge as the SME for the processMaintain intraday and EOD checklists to ensure key deadlines are monitoredWorkflow ManagementCheck/Verify the task done by the teamEnsure that all audit trails as required by the function are verified and stored appropriatelyWork closely with counterparts in donor location to ensure smooth functioning of the processRespond to routine questions/complaints or queries, both from Team Members & Counterparts atPartner Locations.Keeps records of both problems and resolution, and escalates issues to the correct department orresponds within established timeframesProvide performance feedback to the team on a regular basis, with regards to Productivity, Accuracy &Turnaround TimeProactively manage staff absenteeism and maintain professional work environment, escalate anyconcerns to Process ManagerParticipate actively in council activitiesDrive Zing within the Process & ensure that the Zing Matrix covers all aspects of Production & enables aFair Assessment of the Team MembersEnsure that the Team Members process the Day to Day work as per the SOPsEnsure that the Latest Process Updates/Changes are communicated to & understood by all TeamMembersEscalate any Matter of Concern to the Process Manager on an Immediate basisTo Conduct Weekly Performance Reviews and ensure that adequate action plans are placed to bring upthe performance levels.To Conduct Team Meetings / Reviews Periodically and provide feedback to line managerQualifications Graduate/Post GraduateMinimum one year of supervisory experience unless an internal candidateProven team leading ability (back up for TL in case of internal)Ability to understand and generate MIGood Coaching skillsGood Presentation abilityGood written and verbal communicationGood at application of MS office toolsAbility to work in night shiftsAbility to keep team members engaged and motivated in a volume driven environment
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | BBA/ BBM/ BBS

Experience: 3-6


Administration | Facilities management | Office Management & Coordination | Office Services
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