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Gurugram, HR
Job Code:
  • Retail & Wholesale
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Job Details

ESSENTIAL DUTIES AND RESPONSIBILITIESOrder Maintenance? Order Entry ? key account / special program / close-out / VIP / internal orders. Must be able to enter standard and custom orders ensuring all business rules are followed and carried out.? Have knowledge of sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests.? Order Change ? have a keen understanding of order flow process (standard and custom) to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to violations of those rules with appropriate authority.? Order Inquiry ? answering emails / calls regarding order status. Ability to understand order flow process (for standard and custom orders) to identify problem areas and resolve or advise.? Product Availability ? must have a basic understanding of current and past product offerings and be able to provide accurate information on stock status or estimated delivery.? Create deliveries on orders and coordinate with the shipping dept to ensure priority orders or orders with special shipping requests are carried out.? Work directly with inside and outside sales reps to assist with all order / product / delivery? Problem solve ? be able to understand and assist with any issue regarding orders / know who to contact for assistance or approval / thorough follow through to ensure resolveReturn Goods Management? Managing Returned Goods ranging from the receipt of goods returned from buyer for various reasons in company warehouses to refund and A/R adjustment? Management and adhering to the process of return goods that are damaged during the transportation from warehouse locations to customer, or shipments sent in error.? Processing of return goods at the request of customer for reasons of old model, prolonged stockpile and technical defects
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Accounting/Financial Products | Channel Sales | Client Servicing
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