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Outlet Captain

Kolkata, WB
Job Code:
  • Travel
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Job Details

Offer beverage suggestions at every opportunity to increase the revenue of the department.Keep a close check and control on the staff so as prevent any abuse of food and beverage intended for functions.To ensure all casual labour employed being monitored closely on their conduct.To supervise on all staff involve in the set up performs their job carefully, in order to minimize any breakages or damages.Ensure that all function is well organized so as to increase the profitability of the department.Able to come up with a good solutions or suggestions in resolving on the losses and breakages problems.Assist and ensure the set up of the function room is according to the requirements as outlined by the Banquet Manager.Ensure that all pre requisitions for the functions are counter checked correct and ready for the setting up when the time arrives.To meet up with the host of the event and to tie down the details before event comments.Coordinate with the guest/host and chef to have a clear understanding of the menu served for the day so as to avoid confusion an error or disruption of service procedures.Respond to guest complaints or demands immediately with tact and sincerity. Keep the Banquet Manager informed of guests incidents during or after the function.Conduct roll call of the function to the server before the function begins, highlighting special pointers where necessary.Conduct routine check within the function area before each function and ensure all mise-en place are done correctly and well.Check and control the timing of meal courses during function.No omission or errors in the process service should occur.If it does occur , resolve the problem promptly.QualificationsWe are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment. In addition, the candidate should possess Previous service experience an assetPrevious point of sale system experience an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position Physical aspects of the position include but are not limited to the followingConstant standing and walking throughout shiftFrequent lifting and carrying up to 20 lbsOccasional kneeling, pushing and pullingOccasional ascending or descending ladders, stairs and ramps
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


Front Desk | Guest Relation | Operations
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