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Partner and Captive Manager


Source:
TIMESJOBS.COM
Location:
Chennai, TN
Date:
23-11-2016
Job Code:
58303676
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

Direct partner liaison between Citi (and affiliates) and vendor partners. Responsible for partner performance and their meeting of contractual agreements including service levels, quality and security standards, performance metrics and program financial management. Review and direction for financial penalties/incentivesReview and audit of Partner Invoices Partnering with other vendor sites and local Citi leaders to identify and implement performance improvement initiatives that can be shared as best practice with other service providersResponsible for global partner servicing footprint, establishing strategy, monitoring partner performance, and partnering with vendor management to deliver on results. Partner with local leaders to develop executable projects and programs to successfully manage, transition or implement for driving performanceFacilitate site visits for senior NAM leaders Responsible for onsite visits, providing a strong Citi executive presence with vendor/partner and clients, as well as Citi captive locations.Driving transformational/ transition activities for offshoring of actions to partners. Responsible for global partner servicing footprint, establishing strategy, monitoring partner performance, and partnering with vendor management to deliver on results. Identification of automation/capabilities ending in re-engineering and reduction in staff through variance and defect elimination.Responsible for historical performance review, forecasting, budgets, and financial driver management for Core Operations teams. Continue to drive a Culture of Compliance through accountability Qualifications Essential Duties and ResponsibilitiesStrong understanding and experience with the digital banking landscape In-depth industry knowledge of customer service and call center operations with a strong customer orientationRole requires high degree of Financial industry knowledge, strategic thought leadership, understanding of multi-site call center environments, ability to interact with senior level leaders across multiple business channels and geographies Demonstrated people and thought leadership, managerial and interpersonal skillsAbility to manage effectively in a matrixed and ambiguous environment Demonstrated leadership and relationship skills; ability to drive changeExcellent organizational, communication, analytical, decision-making and problem solving skills BS/BA degree or equivalent combination of education/experience (MBA Preferred)Travel required
Additional Degree: BA (Arts) | B.Com. (Commerce)

Experience: 5-7

Requirements

Finance/Budgeting | Financial Analysis
Applying for this job will take you to an external site

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