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Partner Support Consultant

Bengaluru, KA
Job Code:
  • IT
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Job Details

Provide the highest quality of remote H/W and S/W support to Global HPE Partners - diagnose/solve via phone, email, and collaboration. Understand Customer business impact and provide leadership in incident/issue management. Applying systematic problem solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude. Collaboration with other cross functional groups i.e. L2,L3 , OEM Engineering , Resource control to ensure timely resolution of issues. Work with the Account team to understand & address the challenges and provided proactive technical support to customer environment.Job Description Provide technical support for HP Core Servers (ML, DL, Blade Servers, Net Servers) Analysis of issues associated server & Blades enclosure connectivity such as Virtual Connect, VC FC, Boot from SAN etc. Provide support for management softwares like SIM, SPP, OneView etc. Troubleshoot hardware and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware, ESX etc. Collaborate with the other PGUs/Teams to provide solution on complex situations involving multiple technologies. Knowledge of Storage Arrays, Libraries ,NAS products and HPE 3PAR StoreServ,. Knowledge of Enterprise Storage systems, Storage Area Networks, or Network Attached Storage environmentsQualificationsSkills Should have good analytical/logical approach on troubleshooting for resolving hardware issues related to the above mentioned products. Product and technology oriented certifications on the relevant areas. Clear communication and good customer handling skills. Willingness to work across shifts 24/7 Technical Diploma, Bachelor's degree or Master's degree in a technical discipline is desired.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-9


IT Consultant
Applying for this job will take you to an external site


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