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Partner Support Consultant


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
19-11-2016
Job Code:
58323653
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Provide the highest quality of remote H/W and S/W support to Global HPE Partners - diagnose/solve via phone, email, and collaboration. Understand Customer business impact and provide leadership in incident/issue management. Applying systematic problem solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude. Collaboration with other cross functional groups i.e. L2,L3 , OEM Engineering , Resource control to ensure timely resolution of issues. Work with the Account team to understand & address the challenges and provided proactive technical support to customer environment. Job Description QualificationsSkillsEligibilityEngineering or IT Degree.Should have Server knowledgeShould be ready to work in rotational shifts and on weekends.Good written and verbal communication skills (MANDATORY). Desired Competencies4+ years of demonstrated experience in server troubleshooting including service and support of Server products.Industry Standard Servers and Blade technologyBasics of networkingStorage & SAN fundamentals
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 4-9

Requirements

IT Consultant | Software Consulting
Applying for this job will take you to an external site

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