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Parts Accessories Manager,Senior Consultant


Source:
TIMESJOBS.COM
Location:
TN
Date:
26-10-2016
Job Code:
58182226
Categories:
  • Auto Industry
  • Retail & Wholesale
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Job Details

Major Duties and Responsibilities1) Service Department SupportInterface with Service Technicians and ensure their Parts and Accessories needs arebeing met.Take service technicians orders for parts and fill them as fast as possible.Assist service technicians in determining parts & accessories requirements for individualjobs.Recommend related Parts and Accessories, which may be required for a job.Supply cost of parts information on repair orders.Update inventory control system and parts catalogue.Notify service personnel when special parts or back-ordered parts are received.Maintain cleanliness of Parts and Accessories Department and keep inventory neatlystacked and orderly.2) Customer ServiceProvide excellence customer service to all of the dealership s customers.Assist Manager with attaining retail sales and profitability plans in Parts and Accessories.Greet customers immediately, in a courteous and friendly manner.Develop and share knowledge of all Parts and Accessories merchandise, parts history,and motorcycle service.Must possess the ability to work with several customers at one time while maintainingindividual customer satisfaction.Handle telephone transactions quickly, and courteously.Point out any sales, specials, new merchandise and offer additional product that maycompliment the customer purchase.Assist customers with determination of Parts and Accessories requirements and researchmerchandise in catalogues.Accept cash & credit card payments for merchandise purchases. Keep cash registeraccurate.Handle customer complaints reasonably, showing empathy and a positive attitude, anddemonstrate our commitment to excellent customer service.Occasionally assist with motorcycle sales information if other sales people are busy.3) Clean & Efficient Parts & Accessories EnvironmentReceive and process parts from distributors, check merchandise received againstpurchase invoice, and prepare product for showroom floor.Conduct or participate in periodic physical inventory of all merchandise (counts, reportsetc.).Ensure merchandise displays are stocked, clean, and appealing to customers.Maintain updated customer account and database details.Become familiar and efficient with all phases of the computer system required for P&Aoperations.4) Other DutiesAs assigned.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-12

Requirements

Automotive | Aviation | Documentation/Shipping | Production
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