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Mumbai, MH
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  • Banking & Finance
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Job Details

ExcellenceIn conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.Escalate problems and cases to Team Leader.Be a point of reference on technical issues and non-standard cases.Challenge procedures to identify process improvements and pass on recommendations to Team Leader.Check and challenge basis of work performed by junior associates and make sure that the requested work has been undertaken.Coach junior associates on errors made to explain and prevent reoccurrence.Seek further peer review where required to clarify understanding.Monitor own workflow and that of junior associates via Casework to ensure service levels are achieved.Take responsibility for development of homepage and precedent documents.Complaint Management Recognise and escalate potential complaints to Team Leader.Collate information regarding complaints.Ensure complaints procedure is adhered to.Know and live the firms values.PeopleMaintain and develop further knowledge of pension schemes within the team.Mentor junior associates and hold regular feedback sessions.Identify associate training needs and raise with Team Leader, proposing solutions where appropriate.Provide basic learning and development opportunities for junior associates.Identify performance issues and raise with Team Leader.Through supervision make sure junior associates work efficiently and within deadlines.Deputise in the absence of the Team Leader.Assist in more complex/project work when required.Accountable for own personal development. ClientsProvide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.On a daily basis be the main contact for an agreed list of clients, and maintain and develop client relationships.Communicate effectively with clients/members via the telephone remembering each member will have a different level of understanding. Record each call as they occur.Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 15-20


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