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Personal Banker Required 9871117562

Gurugram, HR
Job Code:
  • Miscellaneous
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Job Details

Job DescriptionOverview of the BusinessAtAmerican Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.A career in World Service at AmericanExpress is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Job responsibilitiesDeliver extraordinary customer care by responding to questions concerning customer accounts for different AmericanExpressProducts spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound callingHighlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all timesGrow and nurture customer relationships on every interaction that results in measurable Customer valueDocument necessary account information and offer custom solutions that benefit the customer.Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and qualityBalance customer interests with the interests ofAmerican ExpressDeliver Employees, Customers and Shareholder metrics as per goals.Resolve all customer queries and follow established problem ticket recording procedures as appropriate.Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 0-3


Voice Process - Both BPO Type | Other Customer Service
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