Sign In
 [New User? Sign Up]
Mobile Version

Phone Banking Officer

Gurugram, HR
Job Code:
  • Banking & Finance
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

DescriptionAbout CitiPhoneWith CitiPhone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenienceCitiPhone Banking is a landmark in Customer Services industryIt is a service provided to take care of your banking/cards and consumer finance needs through telephoneIt is available 24 hours, 7 days a week and 365 days a yearRole Outline/Job SummaryHandle inbound calls for Credit Cards/Banking and render accurate customer service to Citibank CustomersRole and ResponsibilitiesBusiness/Department ObjectivesRendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are providedCore ResponsibilitiesEnsure Customer service excellence by displaying complete bonus to the customers query/problemsDelivering service with requisite courtesy and accuracyNil Defects (100% adherence to product and process)Ensuring Nil Customer complaintsEnsuring excellent SLS scoresEscalating/highlighting customer problem incidencesAdherence to service and sales complianceCross-selling/upselling on set products (assets and liabilities products)Ensuring process efficiency by achieving set targets of call quality QualificationsGraduate/post graduate from a recognized universityMinimum of 6 months experience in customer service industryExcellent written and oral communicationPassions towards serviceEnthusiastic and self-motivatedAbility to work in a dynamic environmentGood comprehension skillsTeam player with a positive attitudeKnowledge about banking Industry will be an added advantage
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-11


Channel Sales | Corporate Sales | Relationship/Account Servicing | Telesales
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News