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Post Processor Development & Delivery Manager

Job Code:
  • IT
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Job Details

Manage the implementation of processes and plans to ensure effective delivery of Post Processors and the associated support services for Autodesk products.Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards.Direct investigation and ensure resolution of all escalated issues related to Post Processor delivery and customer satisfaction, ensure timely communication to customers and appropriate stakeholders.Direct and manage staff in implementation of initiatives that support customer satisfaction; ensure appropriate resources are in place and work schedules are established. SENIOR LEVEL (DIVISION MANAGER) POSITIONSEnsure Post Processor Support staff are adequately prepared to support products by developing, planning, and implementing training, processes and programs.Provide leadership and direction to Post Processor Support Specialists and Technical Leads to drive resolution of bugs, enhancements or defects for customers.Develop relationship with Division staff, drive alignment, understanding and results needed to achieve customer satisfaction and business objectives.Establish working relationship with Product Development and Product Management to ensure feedback from customers are addressed, actions are taken and tracked, and customers and staff are informed of progressManage and implement employee Human Resource Programs and initiatives; ensure implementation of employee performance plan, on boarding program, employee development and coaching initiatives etc.Manage and prepare budgets and work closely with senior management on forecasting, discrepancies, variance trend analysis, etc.Engage and collaborate with the sales organization to communicate operational details and provide information on partner effectiveness.Drive communication in the organization; ensure new information is coordinated with support teams and partner teams.Interact with partners regularly to drive improvements in technical capability and post-sales support of products.Lead or participate in setting organization vision, global projects and initiatives; proactively identifies more efficient strategies to promote efficiency.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Channel Sales | Corporate Sales | Direct/Commission Sales | Relationship/Account Servicing
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