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PreSales Engineer

Chennai, TN
Job Code:
  • IT
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Job Details

DescriptionAs Presales engineer at Freshdesk, you will assist the sales / business developmentteam by problem-solving key technical issues for our customers. You will liaise withProduct Management and Marketing to stay on top of industry trends and deviseenhancements to Freshdesk Product Suites.Your job will involve you working closely with cross-functional teams of developersand architects with a variety of both regional and international. The relationshipyou build with customers are crucial for the overall growth of Freshdesk. We are looking for a Presales Engineer with excellent technical, communication andorganizational skills. Any previous experience with customer support, CRM, Mobileapplications, ITSM/ITIL Methodologies and cloud based infrastructure will bepreferred.As a Freshdesk Presales Engineer you will work hand in hand with the sales team tointroduce Freshdesk s product suite. You will help prospective customers andpartners to understand Why Freshdesk is important to their business .Responsibilities Work with Sales / Business development teams to identify and qualifybusiness opportunities, identify key customer technical objections andconvert prospects to customers. Work closely with the product management team to demonstrate andprototype integrations within customer environment. Prepare and deliver product messaging to highlight Freshdesk s valueproposition through whiteboard and slide presentations, productdemonstration, proof of concept management and RFP response documents. Work independently with prospects / customers technical teams ontechnical scoping. During the process of scoping, you may be involved incomplex workflow analysis and in-depth examination of the interactionbetween Freshdesk and customer s infrastructure. Provide technical mentorship and training for new hires and peers.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Channel Sales | Client Servicing | Corporate Sales
Applying for this job will take you to an external site


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