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Proactive Assurance (Transactional Support )


Source:
TIMESJOBS.COM
Location:
Navi Mumbai, MH
Date:
13-11-2016
Job Code:
58269878
Categories:
  • Miscellaneous
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Job Details

Responsible for real-time monitoring of Proactive and real-time customer & process KPIsRaise ticket thru the alarm system for closure.Follow up with the process owner / resolver for the closure.Deep dive into the issue & resolution to create a RCA.Ensure immediate resolution of all customer impacting issues through escalations to respective teams and functions.Identify and highlight reoccurrence of a resolved issues and escalate to continuous improvement team for permanent fix.Real-time Prediction thru analytics.Inform the relevant process owner for any process gap identified.Identify, Raise and manage crisis situation.Support Process owners for issue closure.Responsible for real-time monitoring of Proactive and real-time customer & process KPIsRaise ticket thru the alarm system for closure.Follow up with the process owner / resolver for the closure.Deep dive into the issue & resolution to create a RCA.Ensure immediate resolution of all customer impacting issues through escalations to respective teams and functions.Identify and highlight reoccurrence of a resolved issues and escalate to continuous improvement team for permanent fix.Real-time Prediction thru analytics.Inform the relevant process owner for any process gap identified.Identify, Raise and manage crisis situation.Support Process owners for issue closure.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-6

Requirements

Administration | Event Planning | Facilities management
Applying for this job will take you to an external site

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