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Problem Coordinator


Source:
TIMESJOBS.COM
Location:
Kolkata, WB
Date:
10-11-2016
Job Code:
58244194
Categories:
  • HR
  • IT
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Job Details

Minimum Skill Requirement (~3-4 pointers against each item) Must Have Identify problems from incident reporting and carry out trend analysis. Assign problem to delivery support team or third party for investigation Produce and publish ongoing notification updates and root cause analysis report for all Priority 1 incidents Carry out problem management processes in liaison with client Investigate problem and complete root cause analysis Carry out root cause analysis of Priority 1 incidents and document findings in a Priority 1 incident report. Implement improvements to the IT infrastructure and Services as a consequence of root cause analysis to avoid incidents on an ongoing basis and where necessary advise Carillion of investments required Define the actions needed to resolve the problem Identification of End Users training requirements for submission and review by Carillion including analysis of repeat incidents and/or problems identifying individua
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-4

Requirements

Application Programming | Quality Assurance/Testing | Software Engineer | System Security
Applying for this job will take you to an external site

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