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Problem Management


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
21-11-2016
Job Code:
58292304
Categories:
  • IT
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Job Details

Ensure operational effectiveness and efficiency of Problem Management process.o Manage compliance of Service Provider Groups to Problem Management processo Facilitate Problem Analysis, Major Incident Reviews and Problem Compliance Reviewso Verify Root Cause and solution options and/or temporary solution. o Track Corrective Actions to completiono Approve results of Corrective Actions based upon predefined verification criteria.o Approve solution propagation activities and results of Root Cause Analysis. o Assist work groups in prioritising workload to meet service level commitments.o Approve propagation of fixes. o Track and communicate progress of problem(s) to relevant parties.o Review progress/results with client and/or (senior) management. o Maintain Known Error database.o Problem management reporting and metrics
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-8

Requirements

System Administration | System Analyst/Tech Architect
Applying for this job will take you to an external site

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