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Process Associate

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  • Miscellaneous
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Job Details

Hi All,Greetings from InterGlobe Technologies (IGT)!!InterGlobe Technologies (IGT) is a global travel domain expert providing travel technology and BPM services that help maximize business performance for its customers. IGT is committed to delivering innovation and business excellence across the entire spectrum of the travel and hospitality domain.IGT is part of InterGlobe Enterprises, one of India's largest travel conglomerates. With its 11 state-of-the-art delivery centers and worldwide operational presence, IGT boasts of a talent pool of over 7,000 travel industry experts. IGT, through its innovative solutions and services, offers a unique value proposition in terms of accuracy, quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, hotels and logistics companies.Job DescriptionThis would entail receive/make calls to the customers and provide with end to end resolution . The goal is to meet the CSAT/Repeat/Service Level Agreements as agreed with the client.Perform PNR creation, ticketing & fulfillment activities; majorly comprising of - Ticket issuance, re-issuance, exchanges, cancellations & refunds.Meet up the SLA as per the process requirement6 working days in a week, 1 weekly offCandidate should be ready to work in 24*7Education qualification Graduate in any discipline/Under graduates/DropoutGood Communication skillsNote B.Tech/BE/Technical Diploma will not be considered, Travel Knowledge is must.Interview Days and Timing Mon to Sat between 1200 PM 500 PMRegardsMeenakshi Ghildiyal 9899297912InterGlobe Technologies,3rd Floor, InfoTech Centre,14/2 Old Delhi Gurgaon Road Dundahera,Gurgaon-122016, Haryana, India
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 1-3


Any Process - Domestic BPO Type
Applying for this job will take you to an external site


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