Sign In
 [New User? Sign Up]
Mobile Version

Process & Capabilities Manager

Job Code:
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts postproject evaluations.Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.Establishes processes which are consistent with overall organization objectives and maintains process documentation.Contributes to business- or function-wide processes/programs that impact multiple business units and/or countries.Typically partners with internal clients at the Director and above levelsEducation and Experience RequiredFirst-level university degree or equivalent experience; advanced university degree preferred.Typically 6-10 years of related experience in IT/business operations.Typically 5-8 years of project management experience.Quality improvement training required and certification a plus.Knowledge and Skills Required In-depth knowledge of company operational processes, industry trends, and customer/partner requirements.In-depth understanding of core company businesses and the revenue cycle.Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industrystandard quality improvements tools and concepts.Strong project management skills such as planning, execution and implementation.Solid financial and business acumen.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 6-10


Business/Systems Analysis | Network Administration | Project Leader/ Project Manager | Quality Assurance/Testing
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News