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Process Excellence

Mumbai, MH
Job Code:
  • IT
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Job Details

Should have Knowledge on outbound Contact Center domain and Voice Technologies--Ability to reason and think logically--Strong skills in project planning and documentation--Ability to communicate clearly and concisely, both verbally and with written documentation--should have good knowledge or experience in Project Management & Delivery Management--Experience of managing top-of-class Contact Center systems like Genesys, Avaya etc. Hands on experience in preparation of BRD (Business requirement document) & test cases, conducting UATJob Responsibilities The job involves1) Perform responsibilities of Project Management, Relationship management with key business stakeholders.2) Architect solutions for the systems along with business process automation.3) Liaising with business units of AXIS Bank.4) Conducting feasibility studies and evaluation sheets/proposals to grow and transform the Department5) Presenting the architecture and solution to higher management.6) Making and obtaining funding approval for projects.7) Lias with IT team with focus on key and strategic project deliverables.8) Innovation Market survey of new technology/innovation relevant to the business , engaging with vendors to evaluate thetechnology & solution offered9) Business solutioning Understanding the process gaps & proposing new re-engineered process with IT enablers10) Automation Identification of areas to translate manual process/leg to automation using technology11) Benchmarking Benchmarking with competitors to identify relevant technology solutions12) System Architecture design Conceptual design of system architecture for new systems/solutions
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-7


Project Leader/ Project Manager | Quality Assurance/Testing | Software Engineer | System Analyst/Tech Architect
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