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Process Trainer


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
12-11-2016
Job Code:
58276638
Categories:
  • Miscellaneous
Applying for this job will take you to an external site
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Job Details

Please share your resume oninfo@innerdrive.xyz Train agents on product andprocess for NHT batchesMonitor contacts and find out areas of opportunityWork closely with Ops and Quality team design action plans to plug areas of opportunityResponsible for defined training conversionManaging retention during training Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshersDemonstrating innovation in training by carrying floor requirement into classroom training.Maintaining Data as per training ProcessesDrive C-Sat & E-sat initiatives to add value to the Processand customer Must have excellent presentation and communication skills.Should be able to drive key performance metrics related to trainingMust have the ability to work under pressure & in an unstructured environment.Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)Must be flexible to being up-skilled on VASS & qualityExcellent communications skillsProficient with MS Office Production hours to be given weekly in the absence of NH trainingDesired SkillsGood in communication and Analytical skillsGood Presentation and content delivery skillsGood inter personal skills
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3

Requirements

Technical/Process Training
Applying for this job will take you to an external site

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