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Process Trainer "international Process"


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
20-11-2016
Job Code:
58280844
Categories:
  • Miscellaneous
Applying for this job will take you to an external site
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Job Details

- Train agents on product and process, as and when there are NHT batches- Monitor contacts and find out areas of opportunity- Work closely with Ops and Quality team design action plans to plug areas of opportunity- Responsible for defined training conversion- Managing retention during training - Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers- Demonstrating innovation in training by carrying floor requirement into classroom training.- Maintaining Data as per training Processes - Drive C-Sat & E-sat initiatives to add value to the Process and customer- Must have excellent presentation and communication skills.- Should be able to drive key performance metrics related to training- Must have the ability to work under pressure & in an unstructured environment.- Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)- Must be flexible to being up-skilled on VASS & quality
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7

Requirements

Shift Supervision | Technical Process | Technical/Process Training | Training
Applying for this job will take you to an external site

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