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Process Trainer

Kolkata, WB
Job Code:
  • Miscellaneous
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Job Details

To ensure continuous improvement in the training metrics of the process.To define, standardize and monitor training parameters and thereafter make recommendations for ongoing improvementsConduct Product, Soft skills, Sales training for NHT batches and on floor agentsPerform monitoring coaching sessions to identify training needs, conduct re freshers and develop improvement action planIdentifying and analyzing training needsEnsuring attendance and successful graduation of training batchesRegular reporting of scores for batches released to floor and up-trainings conductedQualitative and quantitative analytical skillsWork as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issuesTimely closure of all processes and other requirements for self and Team.To lead a teams available resources in order to deliver a quality service to customers in line with agreed service standardsQuality and Process improvement InitiativesEnsure feedback for the process/Continuous Process improvementSTRATEGIC INPUTS / SKILLS REQUIREDDeliver new Hire training to all new hire support agents and refresher training to existing agents on the floorPublish weekly and monthly Training report at an agent, team and program levelMaintains and verifies that review exercises are relevant; measures retention of new and tenured agentsDemonstrates a strong customer service orientation and takes task ownershipEmbracing ChallengeEnabling Performance & GrowthStrong mentoring skills
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


Shift Supervision | Technical Process | Technical/Process Training | Training
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