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Processor Operations

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  • Banking & Finance
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Job Details

This role is responsible for processing the daily volumes to meet the SLAs as defined in the service schedule and ensure the basic criteria are adhered to. These include, but are not limited to, the followingEnsure timely and accurate closure of assigned tasks and activitiesPerform all functions in line with internal and external targetsEnsure queries are investigated accurately and raised with the relevant parties without delay and escalate where neededReview manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior client supportBuild and maintain key relationships with colleagues across Operations and Front OfficeEnsure zero error rates through accuracy and controls adherenceContinuous process improvementGood level of understanding with regards to Risk & ControlInvestigate root cause of issues, discrepancies and strive to prevent its recurrence through various initiativesUnderstand and follow the escalation matrix and levels both internally and externally.Assisting to respond to ad-hoc queries and from key WCRS stakeholdersEssentialAbility to operate in a dynamic environment of growth and changeAble to demonstrate strong problem solving skills with a logical approach. The individual will need to look at root cause of any issue and drive through initiatives to prevent reoccurrenceTeam player, reliable, proactive, conscientious, with an eye for detail.Excellent written and verbal communication skillsAbility to work under pressure and to defined timelinesDesirableAbility to multi taskDesire for, and ability to, influence continuous improvement in team service, process and quality.Thorough understanding of product and processes, banking systemsUnderstanding of the industry and customersKey DecisionsAbility to identify issues that require to be escalatedAbility to identify risks and issues
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


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