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Product Implementation Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

This is a great opportunity to get into the ITOA space and deploy one of the strongest emerging technologies in the field of IT Ops.Technologies you must be well-versed withLinux/UnixRDBMS (Oracle/MySQL/MsSQL)Scripting in Perl or Shell Script or ExpectTomcat or JBoss or WebSphere or WebLogicOperating SystemAny Unix/Linux Platform, Windows Platform Location(s) of Job Bangalore and MumbaiMinimum/Maximum Work Experience Required2-6 years of experience, preferably in the IT Management / APM FieldShould have at least 2 years experience in one of the Unix based operating systems - Linux, AIX, Solaris & HPUXShould have at least 2 years experience in one of the database systemsExperience in Windows Server operating system and administration skills is an added advantage.1-2 years of experience working on distributed enterprise software product1-2 years of experience in customer-facing positions as a professional services consultant or implementation engineer.It would be great if you have an exposure to 1 or more of the following business domains- Banking/Ecommerce/Manufacturing (Must have worked with a client in any one of the domains in your career history)Key Functions & RolesDevelop a deep understanding of the AppsOne solution suite and its capabilities through training and hands-on experience. Major responsibilities in the lifecycle of client deployment process for each phaseDiscoveryUnderstand & document client application landscape and infrastructureFetch details of known application, infrastructure outages and pain points Understand customers requirements and translate them to specific monitoring requirements.Solution Develop the implementation plan for AppsOne based on the Discovery transactions to monitor, KPIs to collect, configuration details, scripting requirements, Forensic actions (if applicable)Review the plan and get sign-off from the client project managerHands-on implementation and configuration of AppsOne to monitor the client.Applications & infrastructure Ensure on time delivery of tasks and completion of AppsOne implementation milestonesSustenanceTrack the support requirements and interface with the AppsOne support team for quick resolutionsManage the AppsOne patch updates and upgrades on an ongoing basisEnsure and document full deployment of AppsOne product in client's environmentContinuously monitor and improve the deployments.Troubleshooting configuration/environment/application server issues.Lead regular meetings with clients and internal stakeholders.Provide feedback to engineering and product management team to improve features of the product and packaging.You must be able to independently write and trouble-shoot scripts in Bash / Perl / SQL.You should be familiar with basic tasks of any one of the databases such as MySQL, Oracle, MS SQL Server.Should be able to create and run basic database SQL queries or Stored ProceduresMust be able to gather requirements from customers and translate it into clear SOW documents.Knowledge of Database tuning & Data lifecycle management.Basic System Administrator skills (Shell Scripting / Automation)Technical Value AddAnalyze the alerts and issues identified by AppsOne to prepare a detailed Root Cause Analysis reportFine tune AppsOne configuration based on analysis of alertsProvide insights to Client on changes, enhancements required in their infrastructure based on analysis of AppsOne alertsTrain client / Appnomic monitoring team on features of AppsOne and using it to proactively monitor performance in their environment as well as use the product to identify bottlenecks as neededDocument best practices in deploying AppsOne in customer environmentsShould have good understanding of infrastructure management processes; good understanding of process framework like ITIL is an added advantage.Hands-on implementation experience on the APM Tools
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


Application Programming | Database Administration (DBA) | Software Engineer | System Administration
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