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Product Operations Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

ResponsibilitiesWork hand in hand with customers on production clusters issues and tuning.Handle customer cases via web based ticketing system, email, voice and chat.Keep precise and detailed records in the ticketing system of all actions taken.Escalate and route appropriately to relevant SME while owning and monitoring the communication with the customer.Analyze logs and other monitoring data.Provide input for tools that help diagnose and alleviate common issues and help implement such tools.Guide customers through new deployments.Regularly work flexible schedule and share on call duties.Capture knowledge and write thorough documentation for best practices, known issues and their resolutions.Minimum Qualifications3+ years of work experience in a 24 x 7 technical customer service field, ideally with experience in Establishing and maintaining client / server environments, including troubleshooting configuration and networking issues.Large-scale distributed database architectures.World -class distributed system technology including clustered system, distributed database, distributed computing, distributed storage, etc.Excellent technical, troubleshooting and analytical skills.Excellent communication skills, both written and verbal.Solid Linux operating system experience.Ability to switch context efficiently between cases while staying proactive.Comfortable being on week-end on-call duty approximately 1 day a month.Ability to handle customer interactions with professionalism, empathy and diplomacy, in all situations.Ability to effectively communicate technical concepts to a variety of audiences with different technical levels.Preferred QualificationsProgramming and/or scripting experience.B.S. in Engineering or Computer Science.Knowledge in data center and cloud deployments
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


Client Server | Configuration/Release Mgmt | Database Administration (DBA) | System Analyst/Tech Architect
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