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Product Support Eng (I)


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
09-11-2016
Job Code:
58232300
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Conduct problem triage, trouble shooting and problem analysis on complex incidents that are escalated to GSC. Gather data and prepare templates as required for data analysis. Assist senior analyst in completing analysis.Knowledge Management and related activities. Validate Knowledge content for accuracy, relevancy, and currency. Create and maintain Technical Alerts and other related technical artifacts. Create Defect tracking tickets. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools.Interface into other organizations (internal and external). Ability to maneuver cross-organizationally and demonstrate a high-level of professionalism. Ability to deliver succinct and concise presentations Position RequirementsStrong written/verbal communication skillsExcellent interpersonal skillsEagerness/aptitude for learning things quicklyStrong troubleshooting/problem-solving skillsAttention to detail with the ability to multitaskWork both independently and as part of a teamWork various shifts (i.e. after-hours, weekends, and holidays) as neededProvide 7x24 rotating on-call supportBasicBachelor of Science degree or other technical disciplineUnderstanding of logical/physical database conceptsCultural awarenessPreferredPractical Database experienceExperience with SQL and query tuningExperience in analyzing performance issues on LINUX/UNIXExperience in Application development
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-6

Requirements

Application Programming | Data Warehousing | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site

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