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Product Support Manager- POS

Chennai, TN
Job Code:
  • Banking & Finance
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Job Details

Responsibilities Work closely with relationship teams like Branch banking, IFI ,MNC, CF etc on daily basis for acquisition of new merchants.Identify and create new channels for POS merchant acquisition.Support incremental liability generation through POS linked current accounts.Engage with existing merchants for activation of relationship, higher penetration in business volume & liability generation.Provide inputs to process team with clear deviation and delegation matrices, exception management and other requirements of the sales team.Work closely with partners/ vendors for installation and servicing of POS machines at merchant counters.Identify opportunities in market for business expansion. Take help of relationship teams to on-board identified opportunities as our merchants.Work closely with Reginal Sales head to plan and execute incentive program for channel and merchant engagement. Visit key merchants to build long term relationship, to understand service delivery and satisfaction level with our services. Plug GAPS if any to improve the offering on all fronts.Work closely with product and portfolio managers to enhance portfolio value & profitability.Essential competencies Ability to communicate with stakeholders with ease.Ability to win trust and confidence of individuals and team Ability to secure coommitment , co-operation and performance from indivudals,teams and PartnerAbility to build relationship with internal as well as external stakeholderAbility to negotiate with internal as well as external stakeholderAbility to drive channelsQualifications and Experience Background Minimum qualification of graduationExperience - 3 yrs & Above ( Preferabley from Financial Services & Merchant Services )
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-10


Accounting/Financial Products | Channel Sales | Client Servicing | Relationship/Account Servicing
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