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Product Support Specialist

Bengaluru, KA
Job Code:
  • IT
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Job Details

Work with our customers during implementation and production of their Couchbase Server-based applications.Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis.Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.Become a product expert for customers and stay up-to-date on new features in Couchbase.Identify and write internal and external technical articles or knowledgebase entries, like typical troubleshooting steps, workarounds or best practices.RequirementsBS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.Experience in database software solutions is highly desired;Familiarity with NoSQL databases a big plus.Experience in troubleshooting distributed high performance systems ideal.Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)Experience managing and troubleshooting Linux and Windows systems.Experience with networking products, servers and supporting data center requirementsProgramming experience in PHP/Java/.Net/Ruby/Perl/Python. The more the merrier.Excellent analytical skills, passion for pinning down technical issues and solving problems.Be a great team player, strive for challenges with a do-what-ever-it-takes mentalitySelf-motivated, independent, and high-performance individual, with ability to learn new technologies and become productive extremely fastEnjoy a fast-paced startup environment
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Software Engineer
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