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Production Manager

Bengaluru, KA
Job Code:
  • Marketing & PR
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Job Details

Duties and ResponsibilitiesDirectly manage campaign production specialists.Own and manage Tier 1 or Top 20 account(s) from a campaign/production standpoint.Oversee intermediate projects and new client in-takes.Oversee campaign process and production resources for Harmony and DREAM Full Service Customers within book of business.Queue management and resource assignment on incoming business.Participate in new hire selection process. Lead and/or develop content for on-going team training programs.Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.Assist in the development, communication, and rollout back-up plan across book of business during production resource outages.Reporting Track key metrics including Client billable activities, individual productivity, etc. Ensure immediate teams reports are current and accurate.Minimum QualificationsBachelor s Degree requiredPrevious experience as a Campaign Production Analyst and/or in Leadership in the Digital Marketing space.Special emphasis is on resource management, customer service, escalation management/problem resolution, gathering requirements, analysis, ability to translate business requirements into functional/business specifications, creating test plans, and developing quality assurance methodologies. Relevant experience may also include some of the followingHas previous management experience Has performed Production tasks within the SDLC processHas supported Change Management and Issue Management Has had experience consulting with external client contactsHas contributed to or authored client deliverables Has maintained project/account documentationHas worked with technical staff to design and implement technical solutions Has experience in systems developmentHas participated in integration of new development into an existing technical solutionStrong and proven leadership skillsGood written and verbal communications skills Good negotiation skillsGood time management skillsDetail-oriented, able to multi-task and prioritizeGood listening skillsSelf-starter with a strong initiative
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Market Research | Marketing Strategy | Product /Brand Management
Applying for this job will take you to an external site


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