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Production Support Analyst

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  • Banking & Finance
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Job Details

ResponsibilitiesProvide production and non-production environment support for Business functions Applications. Responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queriesProvides monitoring of the environment, managing and tracking incidents and escalationsResolve and track production incidents and prevent reoccurrences.Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support for production and non-production environmentsTakes responsibility for end-to-end solution of incidents, and problems. Provides quick response to limit downtime and resolve the issues within committed SLA.Communication and Reporting Provide regular updates to key stakeholders and all levels. Participate in publishing Weekly, Monthly, Quarterly and Yearly ReportsProvide 24/7 support and coverage to ensure there is no impact to business and usersPartner closely with Application Development, Testing team and upstream consumers and other L2/L3 teams.Participate in on-call rotation for application support of production related issuesSound knowledge of ITIL framework - Incident Management, Change Management and problem managementExecute changes as per change management processTroubleshoot and resolve user/helpdesk queries as per defined SLAIdentify proactive remedial strategies to prevent future system problems and to improve the quality of delivered systemsCreate and improve system documentation (Run books, FAQs).
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Business/Systems Analysis | Configuration/Release Mgmt | System Administration
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